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1. On a yearly basis, how frequently do you find the need for expedited shipping options in your online shopping experiences?

Never
1-2 times
3-5 times
6-10 times
11+

2. On a scale from 1 (not important) to 5 (extremely important), how important is next-day shipping to you when considering a purchase from an online retailer?

1-Not Important
2-Somewhat Important
3-Important
4-Very Important
5-Extremely Important

3. Have you ever abandoned a purchase due to the unavailability of next-day shipping options?

No
Yes
If yes, please briefly share your experience.

4. What specific products make you more inclined to choose next-day shipping?

Washer-Dryer
Refrigerator
TV-Audio
Tech (Laptops-Acc)
Small Appliances
Furniture
Mattresses
All of the Above

5. On a scale from 1 (will not switch) to 5 (will switch) How likely are you to switch to a different online retailer that offers reliable and cost-effective next-day shipping for your future purchases?

Will Not Switch
Consider Switching
Likely to Switch
Very Likely to Switch
Will Switch

6. In your opinion, what are the key factors that contribute to a positive next-day shipping experience?

Reliable tracking information
Low cost
On-time delivery
Undamaged product delivery
Saturday delivery option
All of the Above

7. Would you be willing to pay a premium for next-day shipping if it was guaranteed to be reliable and consistently delivered within the promised timeframe?

No
Yes
If No, please briefly share your opinion.

8. How could an improved next-day shipping option positively impact your overall satisfaction with an online retailer?

Write your answer below

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