Return / Exchange Policy

If you're not completely satisfied with your purchase, you may return most merchandise within the specified return period below for an exchange or a full refund. Restrictions apply.


To receive full credit, all returned merchandise must be in the same condition as when purchased, complete with all accessories, remote, instructions, original box and packaging. Merchandise not meeting these requirements will not be accepted for return. Some products may be subject to a 20% restocking fee*.


In-person refunds of cash, check, or traveler's check sales will be given in cash as long as you can provide proper identification. If you cannot provide identification, then we will issue a check from our corporate offices payable to the customer named on the original receipt.

Credit card and finance refunds will be credited directly to your account. In the event you paid with PayPal, refunds will be credited back to your PayPal account.

Online refunds are issued after we receive the item at our processing center or at a store. All returns must have the original order number details on the box and must meet the conditions specified above. We will process a credit to the account that was used to make the purchase.


15 Day Return Policy - Major Appliance or Flat Panel Television

  • Return must be initiated within 15 days of delivery or the time of pickup at a BrandsMart USA location
  • Major Appliances: refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, wall ovens, washer and dryer pedestals.

Defective or Damaged Major Appliances:

Before accepting delivery or taking an order home from the store, Major Appliance products should be inspected for defects or damage. If any damage exists, the customer should notify the driver about damages for options and refuse delivery if you do not want the damaged product.

Once delivery is accepted or a product is removed from the store by a customer, defective product may be returned if the defects are confirmed and reported to BrandsMart USA Customer Service team at 1-800-432-8579 within 15 days of delivery/the time of pick-up.

How to return a Major Appliance or Flat Panel Television

We want you to be satisfied with your purchase from us. Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), you have 15 days to contact us regarding defects or other issues. Please do not contact the store. Please call Customer Service at 1-800-432-8579.


If you wish to return a product purchased from a BrandsMart USA location, please follow these procedures below to complete the transaction as promptly as possible.

The designated return period for each item purchased can be found in the far-right column of your Store Receipt.

Items containing toner or inkjet cartridges are not returnable. Only service is available for these items. Exchange will only be done on a same model for same model, part-for-part basis.

  • Please carefully pack all the items in their original packaging.
  • Make sure to include all documents, manuals, cables, and accessories.
  • Please do not tape or write anything on the item or the original manufacturer's carton.
  • Bring your original receipt.
  • Bring a government issued photo ID.
  • Credit cards and check purchases will be refunded to the original method of payment.
  • Return the item to a store near you. Click here to find a location near you.


Your original store purchase receipt is your proof of purchase. It is important that you keep your receipt in a safe place because it may be required for all warranty repairs, refunds, and exchanges. Your receipt is your responsibility, as copies may not be available from our computer system.


If you are not satisfied with your purchase, you may return it for a refund (excluding shipping and handling charges) within the set number of return days for that item. You can ship the item back to us, or return the item to any one of our stores.

Return Rules:

  1. Please carefully pack all the items in their original packaging.
  2. Please do not tape or write anything on the item or the original manufacturer's carton.
  3. All returned items must be packed in an outer shipping carton containing the order number written outside of the box. You may use the one that was sent to you by replacing the original label with the Return Address Label.
  4. Every package should have been shipped with a Return Address Label. Please fix this label to the outside of the box. This label is not Postage Paid so please ship the box with your preferred shipping provider.

Most items we sell have a 30-day return policy. Below is a list of the exceptions.

Items sold online that are limited to 5 Return Days from the date you receive the items:

  • Camcorders
  • Car Stereo Head Units
  • Cell Phones
  • Cell Phone Accessories
  • Digital Cameras
  • DJ Equipment
  • Monitors
  • Portable Hard Drives and CD/DVD Burners
  • Printers,
  • PCs and Laptops,
  • Scanners,
  • Portable DVD Players,
  • Tablets/E-Readers,
  • TVs smaller than 11 inches (diagonally),
  • Toys and 2-Way Radios.

Items sold online that are limited to 20 Return Days from the date you receive the items

  • All IROBOT products.

Items sold online that have NO RETURN PRIVILEGES:

  • All Special Orders
  • Products missing the serial number or UPC bar code on the box.
  • Gift Certificates
  • Delivery and/or Installation
  • Blank Media
  • Tapes
  • DVD and CDs
  • Blu-rays
  • Coin Operated Washers
  • Drones
  • Exercise Machines
  • Front Projectors and Screens
  • Furniture (including Patio Seating and Massage Chairs)
  • Barbeque Grills
  • Gasoline/Propane/Diesel Powered Generators and Tools
  • Hoverboards
  • Mattresses
  • Printer Paper
  • Ink
  • Cartridges and Toners
  • Portable Navigation Units
  • Split-System and Portable Air Conditioners
  • Radar Detectors
  • Software
  • USB Thumb/Jump Drives.