Shipping & Delivery Policy
At BrandsMart USA, available shipping and delivery options depend on the item purchased and the delivery zip code entered at checkout. Product availability and shipping methods may vary by location.
Quick Links: Store Pickup | Track Order
Shipping Options
Depending on the item and your location, your order may qualify for one or more of the following options:
- Local Delivery
- Freight Delivery
- Free Store Pickup
- Shipping to an approved freight forwarder
Local Delivery
BrandsMart USA offers local delivery for select large items, including appliances, TVs, mattresses, and furniture, in parts of Florida and Georgia. In Florida, the main delivery area includes Miami-Dade, Broward, and Palm Beach County, with service extending as far south as Key West, as far north as Cocoa Beach, and west to Naples and Fort Myers. In Georgia, the delivery area extends across much of the Atlanta region, and some outlying areas are served only on specific days of the week.
For eligible local deliveries, BrandsMart’s delivery team delivers, uncrates, and inspects appliances and removes packing materials from the home. For eligible appliance deliveries, appliances are also set in place, leveled, connected to an existing proper power source, and tested to make sure they are ready for use.
Freight Delivery
Some large items may be shipped by freight delivery. Freight delivery is threshold service. Upon arrival, the merchandise is unloaded at the curb or threshold area. Installation is not included with freight delivery. Freight delivery also does not include second-floor-or-greater delivery or custom in-home placement, except where noted for certain local deliveries within 100 miles of a BrandsMart USA store.
Free Store Pickup
Select items may be available for free store pickup. To use this option, choose Store Pickup at checkout and select a store where the item is currently in stock. After checkout, you will receive an initial order confirmation email. Once your order is ready, you will receive a separate email confirming that your store pickup is ready.
To pick up your order, bring your order confirmation email, a valid state-issued ID, and the credit card used for the purchase if a credit card was used. If someone else will pick up the order on your behalf, their full name, address, email, and phone number must be added during checkout. The alternate pickup person must show a state-issued photo ID and the order number at the store.
International Orders
BrandsMart USA does not accept online orders for delivery outside the continental United States. However, BrandsMart may ship to approved local freight forwarders and freight consolidators arranged by the customer. Some items may not be eligible because of manufacturer quantity restrictions.
Delivery Charges
Delivery charges, if applicable, are calculated based on the item, selected delivery method, and delivery location. Availability of delivery services may vary by product and zip code.
Order Tracking
After placing your order, you can track it using your BrandsMart order number. Your order confirmation email includes the order number needed to check the shipment status.
Important Notes
Shipping availability, delivery methods, and service levels may vary by product and delivery location. Some outlying delivery areas may be served only on specific days. Please make sure your home is accessible and that the purchased item will fit through all entryways and into the intended space before delivery.
