Frequently Asked Questions
Store Hours & Locations↑ Back to Top
Where are your stores located?
BrandsMart U.S.A. operates 11 stores in the South Florida and Atlanta area. The Atlanta area has 4 BrandsMart U.S.A. superstores. The South Florida region has 6 BrandsMart U.S.A. superstores and 1 Clearance Center.
To find the location nearest you, click here
What are your store hours?
Most stores operate from 10am to 9:30pm Mondays through Saturdays and Sundays from 11am to 8pm. For details on the store nearest you, click here
Order Status ↑ Back to Top
What’s the status of my online order?
Every online order is processed with the highest care to ensure accuracy, speed, and ultimate satisfaction by the consumer. As your order is processed, you will receive an email notification updating you on the status of the delivery. To check the status of your order, click here.
How can I track my order?
We have 4 ways to track your order:
- Click here to visit our Online Order Tracker. Then, just enter your order number and transaction date.
- If you setup an online account, just click here to login to your account and view your order history.
- You can also click here to contact us via a web submission.
- You can still use the phone during business hours. Click here to find the number to the store near your or reach our customer service hotline.
Returns↑ Back to Top
How do I return something I purchased online?
Online returns are easy. Click here to view our Online Return Policy with instructions on how to return your item(s).
How do I return something I purchased at a BrandsMart USA Store?
Most items are backed by our 30 day guarantee. Just bring back the item(s) purchased along with all the packaging, accessories, and materials to the store near you. Remember to also bring the original receipt. Certain restrictions apply. Click here to see full details.
Rebates↑ Back to Top
I purchased something with a rebate. Where can I find my rebate?
Rebates are easy to find at our Rebate Center. Click here to visit our Rebate Center.
Service↑ Back to Top
I need to service something I bought from BrandsMart U.S.A. What do I do?
At BrandsMart USA, our customers are just as important to us after the sale as they are before it. That’s why you’ll get all the help you need right in the same store where you made your purchase. You can count on BrandsMart USA’s Product Service to help keep your entertainment and appliance products as good as new for many years to come, even long after the manufacturer’s warranties expire.
We employ as many as 75 factory authorized service and repair technicians.
We offer one of the largest Audio/Video/Plasma/LCD TV and Home Appliance repair services in the area.
Our demanding service standards are also backed by our manufacturers. They supply our service and repair technicians with continuous in-depth technical training and supply us with factory original parts.
We confidently warranty each repair for 30 days.
We offer more than 40 service vehicles in the field allowing us to quickly handle any of your service needs
Click here initiate a Service Repair Request.
I need to find the manufacturer’s phone number?
BrandsMart U.S.A. is here to help. Just click here to see a listing of manufacturer phone numbers.
Contact Us↑ Back to Top
What are your phone numbers?
Click here for a full list of store phone numbers and our nationwide 800#
Do you have an online form to submit an inquiry?
Yes. Just click here and select the topic you’d like to inquire about.
Local Delivery Area↑ Back to Top
What areas are covered by your local delivery?
BrandsMart USA has local delivery in South Florida and Atlanta, Georgia area.
What’s is your Florida local delivery area?
Our main local delivery area includes Miami-Dade, Broward, and Palm Beach County. We also deliver as far south as Key West and as far north as Cocoa Beach.
What’s is your Atlanta local delivery area?
Our Atlanta local delivery area is as far north as Dalton and Hiawassee, as far south as Macon and Warner Robins, as far west as Carrolton and Bowdon, and as far east as Augusta and Hartwell.
Payment↑ Back to Top
What forms of Payment does BrandsMart U.S.A. accept?
Cash: - Cash payments are gladly accepted at any of our super stores, however, cash payments are not available online.
Personal Checks: - We require valid state-issued identification. BrandsMart USA uses "Electronic Check Acceptance". After you write your check out to BrandsMart USA, we will electronically transmit your check information to our check authorization service. We will then stamp your check as "VOID" and give the check back to you. Your check will simply be processed through the safe and secure system that banks use today for electronic deposits and payments and you'll have the same amount of time before your check is presented to your bank. Personal checks are not accepted online.
Credit Cards: (BrandsMart USA , Visa, MasterCard, American Express, Diners Club and Discover) All credit card purchases must be approved by the bank card company. The back of the Credit card must be signed by, and accepted from the person whose name is imprinted on the card. We accept Credit Card Payments online and at all our retail locations.
The BrandsMart U.S.A. Credit Card: If qualified, you may apply for our BrandsMart USA credit card. Click here to apply for a BrandsMart U.S.A. Credit Card.
B2B & Commercial Sales↑ Back to Top
Does BrandsMart USA have a Commercial Sales or B2B Division?
BrandsMart USA understands the needs of businesses, government organizations, and educational institutions are different than the regular consumer. These organizations need quotes, special volume pricing, and access to special order items. To learn more or get a quote for your organization, just click the following link:
International Orders↑ Back to Top
Do you deliver overseas or internationally?
BrandsMart USA does not accept Internet orders for delivery outside the continental United States. Of course in some cases, international customers may continue to shop online at BrandsMart USA using our Purchase Inquiry system.
Do you accept international credit cards?
BrandsMart USA does accept most international credit cards from issuing banks located outside the continental United States. Online orders using International Credit Cards should allow additional time for proper authorization and approvals.
Freight Forwarders↑ Back to Top
Do you deliver to freight forwarders?
BrandsMart USA is able to ship to most local freight forwarders and freight consolidators from any of our local stores. However, we DO NOT accept online orders that ship directly to Freight Forwarders or Freight Consolidators. NOTE: That some items may not be allowed due to quantity restrictions set forth by the manufacturers.
Florida Export Sales Tax Refund↑ Back to Top
Can I get a sales tax refund if I export from the state of Florida?
Florida Export Only
BrandsMart USA will be happy to send you a tax credit on your Export Purchase.
MERCHANDISE CANNOT BE PICKED UP OR DELIVERED BY THE CUSTOMER. TAX REFUND WILL BE ISSUED ONLY IF MERCHANDISE IS DELIVERED TO, AND/OR PICKED UP BY, A LICENSED FREIGHT-FORWARDER.
In order to receive your refund, please mail or email a copy of the original Bill of Lading and a copy of your original BrandsMart invoice.
Either email the scanned copies to BMTaxRefund@bm1.brandsmart.com
Scanned copies must be in PDF of TIF format. We cannot accept phone ���pictures��� of the documents.
OR MAIL TO:
Attn.: Records Department
P.O. Box 22986
Ft. Lauderdale, FL 33335-2986
To ensure a refund please be sure the ���Bill of Lading��� describes the merchandise purchased, (ex. Appliance, TVs etc), and the Consignee is the same name as the ���Sold-to��� on the BrandsMart receipt.
All refunds will be processed back to the credit card used on the original purchase. If paid by cash, check or wire transfer, a refund check will be issued using the enclosed SELF ADDRESSED STAMPED ENVELOPE.
100% Low Price Guarantee↑ Back to Top
What is BrandsMart U.S.A.’s 100% Low Price Guarantee?
BrandsMart U.S.A. is proud of its reputation as the lowest price retailer in its local store markets. Our sales and merchandising teams continually shop the competition to ensure that our customers receive the lowest price possible at all times. We are so sure of our prices that we offer a 30 day price guarantee on most items in our stores. If in the unusual event that you find a lower, verifiable price on an identical item (Brand and Model #) that is in-stock and in a new-sealed carton from an authorized local (South Florida and Atlanta) competitor’s retail store we will gladly refund the difference to you. To receive a refund of the difference, simply bring in your original receipt and the original written proof of the item being sold for less within 30 days of purchase. Price Guarantee does not apply to bonus or free offers, Black Friday Ads, limited time sales, special offers, bundled offers, rebates, finance offers, coupons, clearance or closeout pricing, refurbished, used, open or damaged goods.
If you purchased an item online within the last 30 days and would like apply for a price protection, have your order number and original competitor’s proof of lower price ready and contact customer service.
Restrictions and Exclusions:
- Price Guarantee does not apply to CDs, DVDs and games, bonus or free offers, Black Friday Ads, limited time sales, limited quantity offers, special offers, bundled offers, rebates, finance offers, coupons, clearance or closeout pricing, layaways, refurbished, used, open or damaged goods.
- Matched items must be identical in both brand and model# and include shipping, handling or delivery charges.
- Acknowledged retailers must have local retail storefronts in South Florida or Atlanta Georgia. Retailer must honor their own online pricing in their storefront locations. Merchandise must be available for immediate shipping.
- Pricing Policy does not apply to any services. Services may include but are not limited to: warranties, delivery, installations, etc.
Report a Bug↑ Back to Top
How do I report a problem or bug on the website?
If you ever run into a problem or bug on the website, we want to hear from you. Just enter the description of the issue you're having on our website at: http://www.BrandsMartUSA.com/reportbug
Freight Delivery Restrictions↑ Back to Top
What level of service is included on a Freight Delivery?
Our frieght delivery drivers are exceptionally good at handling large items such as Refrigerators, Washers & Dryers, and Large Big Screen TVs. They handle your product with a level of care not found with the high volume package delivery companies. And they do a great job ensuring your item is handled with care throughout its journey cross country.
Upon arrival at your distination, they will unload your merchandise with superior care and bring the merchandise up to your first floor entrance.
Installation is not included with this level of service. This level of service does not include 2nd floor or greater delivery. It does not include custom in-home placement of the merchandise. (Not applicable to Local Deliveries within 100 miles of a BrandsMart USA Store.)