Service Contract Purchased on or after 11/12/19
Service Contract Purchased on or after 11/21/18
Service Contract on Furniture Purchased on or after 02/26/18
Service Contract on Furniture Purchased on or after 02/01/13
BASE PLAN COVERAGE
PRODUCT ELIGIBILITY: This Service Agreement covers adjustable bed (electric motor, mechanisms and remote only), massage chair (electric motor, mechanisms and remote only), fabric, leather and vinyl upholstery, wood and other hard surface furniture purchased as new and manufactured for use in the United States, which at the time of purchase included a manufacturer’s original warranty valid in the United States, providing minimum coverage of one (1) year parts and labor. Coverage only applies to Products purchased for normal indoor household use, including home office settings and not for resale or commercial use, which includes rental, business, and institutional or other non‐residential use. Accessories and/or add‐on options purchased separately and not essential to the basic function of the Product are not eligible for coverage.
WHAT IS COVERED: We agree to repair or replace Your Product in the event Your Product is not functioning as intended due to a Failure during the term of this Service Agreement, if the Product is not covered under any other insurance, warranty, guarantee and/or Service Agreement. If Your Product is a matching furniture set and all pieces are purchased together and are covered under this Service Agreement (“Component Product”), coverage is provided for all Component Products, subject to the conditions and limitations set forth under the Repair Plan and WHAT IS NOT COVERED sections. Parts used to repair or replace Your Product may be new or rebuilt parts and components that perform to the factory specifications of Your Product. Non‐original manufacturer’s parts may be used if original equipment parts are unavailable. This Service Agreement does not cover repair or replacement of the Product for any of the causes, or provide coverage for any losses set forth in the section entitled “WHAT IS NOT COVERED” below.
REPAIR PLAN If Your Product or a Component Product of Your furniture set becomes accidentally stained or damaged during normal use, a professional cleaning solution package will be provided; should this not resolve the stain or damage to your Product, a professional technician may be sent to service the problem at no cost to you. In the event We are unable to repair the covered stain or damage to Your Product, the Administrator, at its discretion, will replace the affected Component Product, or replace Your Product in its entirety. Replacement Component Product(s) will be of comparative quality to the original Component Product of the furniture set, provided the price of the replacement does not exceed the original purchase price of the Component Product being replaced. Replacement of your complete Product will fulfill this Service Agreement in its entirety and will discharge all further obligations under this Service Agreement, where allowed by law. Replacement furniture products are not eligible for coverage under this Service Agreement. Component Products of Your furniture set are eligible for a onetime replacement only; once the affected Component Product has been replaced, the replacement Component Product will not be eligible for coverage for the remaining term of this Service Agreement. Any unaffected Component Products of your furniture set will continue to be covered under this Plan for the remaining term of this Service Agreement, provided no claim was made on such unaffected Component Products. We will not replace or provide compensation for unaffected Component Products that do not match the replacement products. This Service Agreement does not cover pickup, maintenance inspections, crating or delivery or freight charges.
Furniture Product replacements or replacement parts and components will be ordered from the retailer from whom You originally purchased your Product. In the event the retailer is unable to replace the Component Product of Your furniture set or provide a replacement product of comparable quality, We will refund up to the original purchase price of Your affected Component Product (including taxes); minus any claims paid. In the event the retailer is unable to replace Your furniture Product in its entirety, We will refund up to the original purchase price of Your Product (including taxes); minus any claims paid, and this Service Agreement will be fulfilled and all obligations satisfied. Replacement products may retail for a lower selling price than Your original Product, and no refunds will be made based on the replacement product cost difference. You may be required to deliver the defective product prior to receiving reimbursement or a replacement product. Any and all parts from the Component Products of Your furniture set replaced under this Service Agreement, or complete furniture products replaced become Our property in their entirety. In no event shall Administrator or We be liable for any damages as a result of the unavailability of replacement parts or matching fabric or leather.
Coverage for fabric, leather, vinyl upholstery includes:
- Accidental stains caused by:
- Food or beverages;
- Nail polish or nail polish remover stains or damage;
- Human and pet body fluid stains (except perspiration, and hair or body oils); or
- Ballpoint ink pen stains.
- Accidental damage:
- Punctures, rips, or burns; or
- Breakage of frames, springs, sleeper mechanisms, reclining mechanisms, heating mechanisms, or vibrating mechanisms.
Coverage for case goods and other hard surface furniture includes:
- Accidental stains caused by:
- Food and beverages;
- Human or pet bodily fluids; or
- Nail polish and nail polish remover stains or damage
- Accidental damage:
- Nail polish remover damage;
- Liquid marks or rings;
- Breakage of structural parts and/or frame work;
- Gouges or chips that penetrate the finish exposing the under layer;
- Cigarette burns or heat marks;
- Checking, cracking, bubbling or peeling of finish caused by a specific incident;
- Breakage, chips, or scratches of glass or mirrors;
- Loss of silvering on mirrors; or
- Failure of integral electrical components
Coverage for an adjustable bed and massage chair includes:
- Electric motor;
- Remote; and
- Power Surge (Failure of Your Product resulting from a power surge caused by a power outage while the Product is properly connect to a surge protector approved by the Underwriter’s Laboratory Inc. (UL). POWER SURGE DOES NOT COVER DAMAGES CAUSED BY IMPROPER INSTALLATION OR CONNECTION TO AN INCORRECT POWER SOURCE.