BASE PLAN COVERAGE

1.

PRODUCT ELIGIBILITY: This Service Agreement covers Products purchased as new and manufactured for use in the United States. For new Products, the manufacturer’s warranty must be valid within the United States and provide a minimum of ninety (90) days parts and labor coverage. Coverage only applies to Products used non‐commercially. Accessories and/or add‐on options purchased separately and not essential to the basic function of the Product are not eligible for coverage.

2.

WHAT IS COVERED We agree to repair or replace Your Product in the event Your Product is rendered inoperable due to a mechanical or electrical Failure during the term of this Service Agreement; provided the Product is not covered under any other insurance, warranty, guarantee and/or Service Agreement. Parts used to repair or replace Your Product may be new, used, refurbished, and/or non‐original manufacturer parts that perform to the factory specifications of Your Product.

 

ADDITIONAL BENEFITS

POWER SURGE PROTECTION: This Service Agreement also covers the Failure of Your Product resulting from a power surge caused by power outage while Your Product is properly connected to a surge protector approved by the Underwriter’s Laboratory Inc. (UL). POWER SURGE DOES NOT COVER DAMAGES CAUSED BY IMPROPER INSTALLATION OR CONNECTION TO AN INCORRECT POWER SOURCE.

NO LEMON GUARANTEE: If We have completed three service repairs for the same problem on an individual component of Your Product, which first began after the manufacturer’s warranty period had expired (“Qualifying Service Repairs”), and if that Product component requires a fourth repair for the identical problem as determined by Us, We reserve the right to replace Your Product with one of equal or similar features and functionality, not necessarily same brand, not to exceed the original purchase price of Your Product (including taxes); excluding shipping and handling. Once a Product is replaced, then this Service Agreement is considered fulfilled and We shall have no further obligation to provide service under this Service Agreement. Preventative maintenance checks, cleaning, product diagnosis, customer education, accessory repairs/replacements, computer software related problems, and any unauthorized repairs done outside of the USA are not considered repairs for the purposes of this NO LEMON GUARANTEE. Repair services performed while Your Product is under the manufacturer’s warranty period are not considered Qualifying Service Repairs.

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Our Extended Warranty
Manufacturer Warranty
Our Extended Warranty