Freight Delivery Details
Larger, heavier items (like large appliances, exercise equipment, etc.) will be shipped through one of our several freight carriers by pallet or other means. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.
When your order arrives, its is important that you inspect your merchandise very carefully before accepting delivery and signing for he delivery. Please note any visible damages on the receipt or refuse the shipment if ther is any damage to the item itself.
Please remember, upon arrival at your destination, the freight carrier will unload your merchandise with superior care and bring the merchandise up to your first floor entrance. If your home is not ground level, it will be delivered curbside. (Threshold / Curbside Delivery)
This level of service does not include 2nd floor or greater delivery. Installationi is not included with this level of service.
After completing your order, the freight carrier will contact you to make final delivery arrangements with you.
NOTE: Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns for this reason are considered as a refusal and subject to our standard return policy.