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Privacy Policy
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Introduction
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This notice provides an overview of the BrandsMart USA Privacy Policy. The overview
and full
privacy policy apply to BrandsMart USA retail stores, our Web site at www.brandsmartusa.com
and other locations where we may collect personal information. BrandsMart USA, its
entities, and subsidiaries value the relationship and protection of our customers
and is committed to safeguarding your information in a private and responsible manner.
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Personal Information
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- We may collect personal information and purchasing preferences like contact and
billing information from you.
- We also collect information on the internet regarding e-mail and contact information.
- We may also obtain additional information from third parties or third party providers.
- BrandsMart USA does not knowingly collect information from or about children online.
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Uses of Information
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- We use information collected from and about you to fulfill any requests, to facilitate
programs, promotions or services, and other business purposes
- Information collected online or offline may be shared with current or future BrandsMart
USA entities.
- We may also use information about you and your Web site visits to send you advertisements
and promotions or other information.
- BrandsMart USA does and will not sell or rent any personal information about you
to third parties.
- In limited circumstances, BrandsMart USA may need to or be obligated to share your
information with certain third parties such as government or law enforcement agencies.
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Online Return Policy
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Of course, if you are not satisfied with your purchase, you may return it for a
refund (excluding shipping and handling charges) within the set number of return
days for that item. Please read all of the conditions listed below in order to receive
full credit for your returned items. If these conditions are not met BrandsMartUSA.com
reserves the right to refuse the return or to charge a restocking fee of up to 20%.
Please keep your purchase including accessories, remote controls, manuals, warranty
cards (not filled out) and all packing materials in new, unused condition to avoid
any restocking fees.
For all software (video games, CDs, DVD and Blu-Ray discs), please see our Software Return Policy
Return Rules :
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1)
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Please go to our Return Authorization
page to begin the return procedures. These procedures must be followed for you to
receive the proper full credit.
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2)
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Please carefully pack all the items in their original packaging.
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3)
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Please do not tape or write anything on the item or the original manufacturer's
carton.
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4)
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All returned items must be packed in an outer shipping carton. You may use the one
that was sent to you.
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5)
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Please attach the return form to your merchandise, with the Return Merchandise Authorization
number (RMA#) clearly noted on the form.
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Most items we sell have a 30-day return policy. Below is a list of the exceptions.
Items that are limited to 5 Return Days from the date you receive them:
Tablets/E-Readers
Camcorders
Portable hard drives and CD/DVD burners
Monitors
Printers
All PCs, handheld PCs and Laptops
PDAs
Scanners
Cell phones
Cell phone accessories
Bluetooth headphones
2-way radios
Portable DVD players
Digital cameras
Car stereo head units
TVs smaller than 11-inches diagonally
Toys (choppers)
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Items with No Returns:
ANY DAMAGED OR ABUSED PRODUCT
All special orders
Any product missing the serial number or UPC bar code on the box
Gift certificates
Delivery and installation
All blank media, tapes, DVD and CD
Portable air conditioners
Gasoline/propane/diesel powered generators and tools
Front projectors and screens
Printer paper
Jump drives
Printer, fax and copier ink cartridges
Trash compactors
Coin operated washers
Portable navigation units
Gas barbeque grills
Built-in ovens
Radar detectors
Power chairs
Scooters
Commodes
Shower chairs
Treadmills
Elliptical Machines
Exercise Bikes
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Software Return Policy
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The instructions for return shipping can be found on the packaging slip enclosed
with your merchandise shipment.
If you have received damaged, defective, or incorrectly shipped merchandise, please
notify Customer Service by emailing bmaec@brandsmartusa.com
within 30 days and follow the instructions above. We will gladly replace the merchandise
without additional charge, or provide you with a full refund.
If you are unsatisfied with your purchase and the merchandise, we will be happy
to exchange it for you. Original shipping and handling charges are not refundable,
and you will be responsible for all costs associated with the return shipment.
No COD returns will be accepted.
There are no returns to a BrandsMart USA store location for software purchased online.
Software includes video game software, CDs, DVD and Blu-Ray discs. A pre-order may
be cancelled by emailing brandsmartcs@sorc.com
Please include your order number and the product number on your email.
Remember: all returns MUST have a Return Merchandise Authorization (RMA#).
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Online Price Policy
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BrandsMart USA is proud of its reputation as the lowest price retailer in its local
store markets. Our sales staff continually shops the competition to ensure that
our customers receive the lowest price possible at all times. We are so sure of
our price that we offer a 30 day price guarantee on most items in our online store1.
If in the unusual event that you find a lower price on an identical item2
from any acknowledged online retailer3 with storefronts in South Florida
and Atlanta, simply call Customer Service. BrandsMart USA Policy applies only to
products only4.
Exclusions:
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1)
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Price Guarantee does not apply to CDs, DVDs and games, bonus or free offers, Black
Friday Ads, limited time sales, limited quantity offers, special offers, bundled
offers, rebates, finance offers, coupons, clearance or closeout pricing, layaways,
refurbished, used, open or damaged goods.
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2)
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Matched items must be identical in both brand and model# and include shipping, handling
or delivery charges.
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3)
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Acknowledged retailers must have local retail storefronts in South Florida or Atlanta
Georgia. Retailer must honor their own online pricing in their storefront locations.
Merchandise must be available for immediate shipping.
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4)
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Pricing Policy does not apply to any services. Services may include but are not
limited to: warranties, delivery, installations, etc.
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Refund Policy
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Once BrandsMartUSA.com has received your return (remember all returns must have
an RMA return authorization) we will process a credit to the account that was used
to make the purchase. You will receive an email from us notifying you of the credit.
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International Sales Policy
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BrandsMart USA does not accept Internet orders from outside the continental United
States. Of course in some cases, international customers may continue to shop online at
BrandsMart USA using our Purchase Inquiry system.
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Freight Forwarders
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Of course, BrandsMart USA is able to ship to most local freight forwarders and freight
consolidators.
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Freight Forwarders
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BrandsMart USA is not able to ship your order(s) directly to Freight Forwarders
or Freight Consolidators through an online purchase. Of course in some cases, international
customers may ship to freight forwarders using our Purchase Inquiry system.
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California EWaste Fee
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If you're a California resident, governing law may require you to remit an Electronic
Waste Recycling Fee (EWaste Fee) in connection with your purchase of certain 'covered
electronic devices' as defined under California law, which includes most products
containing a video display device. BrandsMartUSA will not collect and/or otherwise
remit an EWaste Fee on your behalf. It is the sole responsibility of the purchaser
to determine whether they must pay an EWaste Fee and to remit that fee to the appropriate
governmental authority. For your convenience, we've provided a link to the California
Board of Equalization's EWaste Recycling Fee FAQ information page, which we encourage
all California purchasers to review:
http://www.boe.ca.gov/sptaxprog/ewaste.htm
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