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Delivery
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Ask about our express delivery service.
BrandsMart USA offers professional delivery.
Florida: our delivery area
is from the Florida Keys all the way north of the Florida Panhandle.
Georgia: our delivery area
is as far north as Dalton and Hiawassee, as far south as Macon and Warner Robins,
as far west as Carrolton and Bowdon, and as far east as Augusta and Hartwell.
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Exchanges
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If you're not completely satisfied with your purchase, you can return most merchandise
within the specified return period for an exchange or a full refund.
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Florida Export Sales Tax Refund
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Florida Export Only
BrandsMart USA will be happy to send you a tax credit on your Export Purchase. Merchandise
cannot be picked up or delivered by the customer.
Tax credits will be issued only if merchandise is delivered to, and/or picked up
by, a licensed Freight-Forwarder.
To speed your refund please be sure the "Bill of Lading" describes the exact merchandise
that was purchased (ex: Refrigerator) and the "Bill of Lading" consignee is the
same name as "Sold To" BrandsMart USA customer.
In order to receive your refund, please mail your original Bill of Lading, a copy
of your original BrandsMart USA Bill of Sale, and a self addressed stamped envelope
to:
BrandsMart USA
Att: Records Department
P.O. Box 22986
Ft. Lauderdale, FL 33335-2986
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Freight Forwarders
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Of course, BrandsMart USA is able to ship to most local freight forwarders and freight
consolidators.
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International Credit Cards
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BrandsMart USA does accept most international credit cards from issuing banks located
outside the continental United States.
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Privacy Policy
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Introduction
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This notice provides an overview of the BrandsMart USA Privacy Policy. The overview
and full
privacy policy applies to BrandsMart USA retail stores, our Web site at
www.brandsmartusa.com and other locations where we may collect personal information.
BrandsMart USA, its entities, and subsidiaries value the relationship and protection
of our customers and is committed to safeguarding your information in a private
and responsible manner.
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Personal Information
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- We may collect personal information and purchasing preferences like contact and
billing information from you.
- We also collect information on the internet regarding e-mail and contact information.
- We may also obtain additional information from third parties or third party providers.
- BrandsMart USA does not knowingly collect information from or about children online.
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Uses of Information
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- We use information collected from and about you to fulfill any requests, to facilitate
programs, promotions or services, and other business purposes
- Information collected online or offline may be shared with current or future BrandsMart
USA entities.
- We may also use information about you and your Web site visits to send you advertisements
and promotions or other information.
- BrandsMart USA does not and will not sell or rent any personal information about
you to third parties.
- In limited circumstances, BrandsMart USA may need to or be obligated to share your
information with certain third parties such as government or law enforcement agencies.
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In-Store Price Guarantee
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BrandsMart USA is proud of its reputation as the lowest price retailer in its local
store markets. Our sales staff continually shops the competition to ensure that
our customers receive the lowest price possible at all times. We are so sure of
our price that we offer a 30 day price guarantee on most items in our stores. If
in the unusual event that you find a lower price on an identical item (Brand and
Model #) from an authorized local competitors retail store we will gladly refund
the difference to you. To receive your refund, simply bring in your original written
proof of the item being sold for less within 30 days of purchase. Price Guarantee
does not apply to bonus or free offers, Black Friday Ads, limited time sales, special
offers, bundled offers, rebates, finance offers, coupons, clearance or closeout
pricing, refurbished, used, open or damaged goods.
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100% Price Protection
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BrandsMart USA guarantees all prices for a 30-day period from the date of purchase.
If you find a lower, verifiable price on a new-sealed carton product from a local
stocking retailer (excluding close-out or discontinued merchandise, bonus or free
offers, Black Friday Ads, limited time sales, special offers, bundled offers, rebates,
finance offers, coupons, clearance or closeout pricing) within 30 days of purchase,
we will refund 100 percent of the difference to you.
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Refund Policy
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Refunds of cash, check, or traveler's check sales will be given in cash as long
as you can provide proper identification. If you cannot provide identification,
then we will issue a check from our corporate offices payable to the customer named
on the original receipt.
Credit card and finance refunds will be credited directly to your account.
Your original purchase receipt is your proof of purchase. It is important that you
keep your receipt in a safe place because it may be required for all warranty repairs,
refunds, and exchanges. Your receipt is your responsibility, as copies may not be
available from our computer system.
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In-Store Return Policy
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If you wish to return a product purchased from a BrandsMart USA location, please
follow the policies below to complete the transaction as promptly as possible.
The designated return period for each item purchased can be found in the far-right
column of your invoice.
Items containing toner or inkjet cartridges are not returnable. Only service is
available for these items. Exchange will only be done on a same model for same model,
part-for-part basis.
To receive full credit, all returned merchandise must be in the same condition
as when purchased, complete with all accessories, remote, instructions, original
box and packaging. Merchandise not meeting these requirements will not be accepted
for return. Management (at its sole discretion) may accept or return merchandise
not meeting these requirements subject to a 20 percent charge, plus a charge for
missing parts.
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